• Old Dominion University
    Ph.D. Education, Instructional Design and Technology
    Accepted for Fall 2026

    ELVTR
    UX/UI for Gaming
    August 2026

    University of Arizona
    M.A. Psychology
    Summa Cum Laude

    New Jersey Institute of Technology and Rutgers University
    B.S. Human Computer Interaction, Cognitive Design
    Summa Cum Laude

  • Stakeholders & Cross-Org Partnership
    Trusted partner to product, design, engineering, marketing, and executive leadership. Known for building consensus across conflicting perspectives. 

    Customer & UX Strategy
    Identify unmet needs, friction points, opportunity areas across experiences to drive improvements in usability, adoption, satisfaction, business impact and direction. 

    AI-Augmented Research Practices
    Design and deploy custom agents, dashboards, interactive research artifacts to accelerate insight generation, improve decision quality, and elevate the craft and impact of UXR. 

    Emerging Technology
    Ability to rapidly build domain expertise, surfacing early signals and opportunities in evolving spaces.

    Influence and Decision Support
    Translate fragmented, complex data into clear narratives and frameworks to support high-stakes prioritization and investment decisions.

    Research Strategy & Leadership
    Define and lead multi-quarter, multi-method programs that inform product, GTM, and organizational choices.

  • Microsoft     (2021-Present)
    UX Researcher → UX Researcher II
    AI & Developer Experiences

    • Led strategic research for AI Toolkit and Azure AI Foundry developer experiences, contributing to ~30× growth in developer adoption and a strategic shift in Foundry Platform’s developer experience direction. Partnered with a globally distributed, cross-functional, and cross-org team. 

    • Drove research on industry prioritization for Foundry Solution Templates, collaborating with product and marketing leadership across orgs to inform executive strategy discussions on enterprise AI opportunities. 

    • Extended an internal Customer Capability Model to incorporate emerging agentic development workflows, helping teams understand readiness and capability gaps. Designed interactive research surveys to validate the model with customers while generating insights that informed research priorities and product investment decisions. 

    • Created a recurring weekly concept value test program for 3+ months. Enabled PM, design, and engineering to rapidly iterate on concepts by translating early ideas into structured, testable concepts and validating them with real customers; Reducing time-to-insight from weeks to days.

    • Led foundational research examining the Azure developer adoption journey, revealing onboarding and retention gaps that resulted in the creation of a dedicated Azure end-to-end research initiative. 

    Yoh Consulting (May ‘19-April ‘20)
    UX Researcher -Cloud & Python Experiences

    • Supported several Azure and Python developer experience teams with rapid, iterative research. 

    • Ran weekly “Quick Pulse” research studies (surveys, interviews, usability tests, and more) to inform near-term feature decisions; delivering fast, actionable insights in 1 week cycles. 

    • Identified cross-study patterns indicating the need for a unified view of Azure developer end-to-end experiences. Co-developed a unified adoption framework. 

    • Conducted research with 100+ developers and data scientists on workflows across notebooks (.ipynb), coding environments, and learning resources, and more, building domain expertise in developer toolchains and workflows.

    New Jersey Institute of Technology (Jan-June ‘19)
    UX Research Teaching Assistant - “Discovering Needs for User Experience”

    • Selected based on top academic and research performance to support an upper-level UX research course. 

    • Co-developed lectures, assignments, and research plans covering foundational and intermediate UX methods (interviews, surveys, usability, contextual inquiry). 

    • Designed scenario-based learning experiences to help students practice real-world research planning, execution, and synthesis. 

    Coo-e       (Oct. ‘18-May ‘19)

    UX Research & Design Intern -0→ 1 Social Platform

    • Defined and led the research roadmap for an early-stage social platform, partnering directly with founders and engineers. 

    • Conducted multi-method research (usability testing, surveys, journey analysis) to uncover user needs in social planning, time-zone coordination, and group communication. 

    • Discovered systemic challenges in cross-time-zone coordination and led both research and design of a feature specifically addressing distributed group interactions, informing core product direction. 

    • Synthesized ongoing usability and behavioral data into prioritized recommendations, driving iterative improvements to interaction design and experience. 

    • Collaborated with an internationally distributed team, integrating research practices into a global product development effort. 

    Connections Lab (Feb. ‘18-May ‘19)

    UX Researcher-Human Connection & Social Experiences 

    • Led mixed-methods academic research on how people form and experience social connections. 

    • Identified key behavioral patterns and interaction needs that informed the product design to enhance human connection; Research supported conference posters/papers later submitted to CHI. 

    The Walt Disney Company (2017)

    College Program Intern-Guest Experiences & Operations

    • Selected into a competitive program that combined high-volume frontline operations with professional development. 

    • Delivered guest service at scale while observing how service design, operational flows, and staff interactions shape end-to-end guest experiences. 

    • Recognized by guests and leadership for strong performance in fast-paced, high-pressure environments. Experience which informs understanding of real-world CX and service design.

    Seattle Pacific University (2014-17)

    Computer Science Lab Assistant

    • Tutored students across computer science courses (C++, Python, HTML/CSS), supporting both foundational learning and advanced project work.

    • Strengthened ability to communicate complex technical concepts and support problem solving across varying levels of expertise.  

    Engineering and Computer Science Student Council Member

    • Elected representative for CS and IS students. Conducted survey research and interviews to surface student needs, present findings and recommendations to faculty and leadership. 

    • Participated in the faculty hiring process, contributed to candidate evaluation and departmental decision-making.

  • Methodologies

    • Foundational & Discovery Generative/stakeholder interviews, contextual inquiry, field studies, diary studies, ethnographic-style observation

    • Evaluation & Usability Moderated and unmoderated usability testing, benchmark studies, think-aloud protocols, heuristic evaluation, competitive analyses, concept testing (KANO)

    • Surveys & Quantitative Survey design and analysis, A/B testing, experimental design 

    • Strategy  & Synthesis Opportunity and journey mapping, creation of custom models/frameworks, personas & archetypes, jobs-to-be-done framing, end-to-end analyses, cross-touchpoint audits

    Tools & Platforms 

    • Design & Prototyping Paper prototypes, low-fidelity static mocks, Figma, FigmaMake, Mural.co

    • Research & Testing UserInterviews, UserTesting, OutsetAI, HeyMarvin, Qualtrics, SurveyMonkey 

    • Analytics & Data Excel, Google Sheets, AI-supported computational notebook (.ipynb, Jupyter) analyses

    • AI, Automation, & Coding  GenAI platforms, Copilot CLI, GitHub, Python, AI-assisted development 

  • Microsoft New Employee Orientation Recurringly Speaker/Presenter, Connecting with Customers 

    Euro Python Conference June 2025 Booth Research, AI capabilities framework 

    Fully Connected Conference May 2024 Booth Research, Evaluating AI 

    Microsoft UXR Day April 2024 Speaker/Presenter, Learning by Making
    March 2021 Speaker/Presenter, The Power of Mixed Methods 

    Qual 360 EU April  2022 Speaker/Presenter, Democratizing UX Research 

    Euro Python Conference April 2022 Booth Research, 10+ unique topics 

    PyData Sept. 2019 Booth Research-Feature naming/development
    Speaker/Presenter, Lightning talk

View resume