About

Mixed-methods UX Researcher with 7+ years of experience shaping products across AI, developer tools, and cloud platforms. My work sits at the intersection of systems and people—understanding how users experience complexity, where they get blocked, and what helps them move forward with confidence.

At Microsoft, I’ve led foundational, exploratory, and evaluative research across Azure, AI Foundry, and VS Code developer experiences. My research has influenced product strategy, feature direction, adoption, and retention, and has also informed broader organizational decisions around partnerships, acquisitions, and where to invest across emerging areas.

A core part of my work is bringing clarity to ambiguity—listening deeply to users, identifying patterns across what they say and what they do, and turning that into direction teams can act on. I draw on both qualitative and quantitative signals, but always with the goal of keeping the user experience grounded in real human needs. I adapt methods to the situation, whether that means designing bespoke studies, running field-based intercept research, or scaling unmoderated approaches when speed and breadth matter. I work closely with product, design, and engineering partners to make sure research doesn’t sit beside decision-making, but inside it. Additionally, I also work closely with UX researchers and cross-functional teams to design and facilitate workshops that range from early research onboarding for new employees to senior leadership strategy sessions and large-scale customer research efforts.

At the center of my work is a consistent focus: bringing users into the conversation with care, precision, and empathy. I’m interested in how people discover, understand, and build trust with products over time, and how those experiences can be shaped to feel more intuitive, cohesive, and meaningful—especially in complex systems where clarity is often missing.