About

I'm a mixed-methods UX researcher with eight years of experience, from a 0-to-1 social startup to AI and developer tools at enterprise scale. I pay the closest attention to the points where people get lost: where a product stops making sense to someone, or where it had a chance to earn their trust and missed it. I look just as hard for what's missing, the needs and opportunities no one has named yet. Making both clear enough for a team to act on is the part of the job I enjoy most.

At Microsoft, I led foundational and strategic research across Azure, AI Foundry, Copilot, and VS Code. That research helped redirect developer experience strategy, and some of it traveled further than I expected, reaching executives up to the CEO and informing how Microsoft could win startups with AI and where to invest. Along the way I built my own AI-assisted tools to put research evidence in front of engineers where they already work.

My approach is simple: listen closely, compare what people say with what they do, and turn the patterns into something a team can use. I choose the method to fit the question, whether that means time in the field, structured usability studies, or fast unmoderated research. I do my best work alongside product, design, and engineering from the start, so research shapes decisions while they're being made.

Teaching has been part of my work from the beginning. In college I was a teaching assistant for "Discovering Needs for User Experience," and I kept that going at Microsoft through workshops for teams working on their own problems, recurring training for new employees, a standing office-hours program, and strategy sessions with leadership.

My background in cognitive design and psychology shapes the question I keep coming back to: how do people come to understand a product, trust it, and feel capable using it? Seeing someone go from hesitant to confident is what I try to keep at the center of every study.

Outside of work, I write creatively, and am currently in a UI/UX for gaming course with a focus on both UX and narrative design. It gave me a new way to think about how an experience unfolds over time, and I'm looking forward to bringing more of that into my research. I’m rarely without a book in progress. You can view my bookshelf to see what I'm reading now and the books that have most shaped how I work.